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Battery Charger has a memory???

Posted: Mon Apr 20, 2020 12:48 pm
by alpha
Hi guys. I 've had two battery replaced thru warranty over 3 years. One died and the other wasn't holding charge properly. This time round Dyson will replace battery on there condition I buy a new charger. They've come top the conclusion that the charger has developed a memory and therefore not fully charging the battery. Can some one confirm this theory or is Dyson trying to an $ from me.
Cheers

Re: Battery Charger has a memory???

Posted: Wed Apr 22, 2020 6:02 pm
by BB Dyson
For what the charger does they are very complex. In the years we have been doing this we have never heard of the charger having a memory, this would be a bad design on Dysons part. We find that we do replace a lot of Genuine Dyson batteries throughout the year.

When we replace them, we do not replace them with Genuine but with a high quality pattern part (touch wood - we have no issues). We have had customers that have had 3-4 batteries within their warranty period. How long is the battery lasting?

Re: Battery Charger has a memory???

Posted: Wed Apr 29, 2020 1:30 am
by alpha
BB Dyson wrote:For what the charger does they are very complex. In the years we have been doing this we have never heard of the charger having a memory, this would be a bad design on Dysons part. We find that we do replace a lot of Genuine Dyson batteries throughout the year.

When we replace them, we do not replace them with Genuine but with a high quality pattern part (touch wood - we have no issues). We have had customers that have had 3-4 batteries within their warranty period. How long is the battery lasting?
Battery lasting 12-14 months. Dyson has replaced a 2nd battery(warranty) on the condition I purchase a charger from them, as they (customer service rep) believe it has to do with the charger developing a "memory"

Re: Battery Charger has a memory???

Posted: Thu May 28, 2020 1:32 pm
by BB Dyson
I meant how long is the battery lasting in use

Re: Battery Charger has a memory???

Posted: Mon Oct 05, 2020 11:05 pm
by alpha
sorry for late reply BB. Battery was only lasting 2-3 mins on ''turbo'

Re: Battery Charger has a memory???

Posted: Wed May 18, 2022 11:03 am
by BB Dyson
9 times out of 10 when we have a customer having issues of the battery only lasting a few mins on turbo mode, that indicates an issue with the battery and not the charge.

It is common for the battery to develop a fault where on low setting it will work and last, but on high setting it will drain the battery within 1-2 mins.