Retractable Power cord on DC11

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itredler
Posts: 3
Joined: Mon Jul 11, 2011 7:45 pm
Dyson model: dc11

Retractable Power cord on DC11

Post by itredler »

The retractable power cord on my DC11 will no longer retract. How do I take the machine apart to see if the cord assembly can be repaired?
Onion
Posts: 431
Joined: Thu Nov 05, 2009 8:39 pm
Dyson model: DC14 Animal
Location: The cupboard under the stairs

Re: Retractable Power cord on DC11

Post by Onion »

I'm afraid I've never dissasembled one of these and I don't know of any guides on the web. However, I don't think the cable rewind is a very easily serviced part. I would reccomend replacing the cable rewind assembly. If you can't work out how to get it apart, Dyson will come and do a full service on your machine, including fixing the cable, for £73:

http://www.dyson.co.uk/support/help.asp?article=916
itredler
Posts: 3
Joined: Mon Jul 11, 2011 7:45 pm
Dyson model: dc11

Re: Retractable Power cord on DC11

Post by itredler »

Thanks for the response. Do you know of some general instructions for opening up the machine so I can replace the rewind assembly myself?
Onion
Posts: 431
Joined: Thu Nov 05, 2009 8:39 pm
Dyson model: DC14 Animal
Location: The cupboard under the stairs

Re: Retractable Power cord on DC11

Post by Onion »

No, I'm afraid not. I only found this video guide of how to replace the DC08 motor. The machines are quite different, though it may give you some ideas as to how they are generally dismantled. The DC08 and DC11 actually share the same cable rewind assembly though.

http://www.youtube.com/watch?v=3-jzAN0UoSg
nonkapo
Posts: 2
Joined: Wed Jul 06, 2011 12:46 pm
Dyson model: DC03/DC23

Re: Retractable Power cord on DC11

Post by nonkapo »

I'v fix myself few of these but the usual problem is interupted power cord which is sometime easy to replace.
In general i do not do the operatrion on your model but can give you some advices since the design of the dyson hovers is quite similar.
To inspect/replace cable assembly you need to disconnect the power cord and remove the top cover. To do so you have to remove 6 (or more on your model) screws 4 of which are behind the wheels (difficult but not impossibile to acces). After this you need to dissatach the connectors between the motor/switch and you can remove the cable assembly.
Inspect carefully all the parts and look for broken peaces. Possibile issues as per me can be two. One is broken spiral spring which i dont think is repairable. Second is rubber wheel brake stuck or broken. This brake depending on the particular case may be repaired by epoxy glue altough as per me it will be temporary solution.So better go for replacement or call dyson service. Just to mention that you follow my instructions at you own risk.
Good luck.
itredler
Posts: 3
Joined: Mon Jul 11, 2011 7:45 pm
Dyson model: dc11

Re: Retractable Power cord on DC11

Post by itredler »

thanks, very useful, I will give it a go.
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