Battery Charger has a memory???

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alpha
Posts: 3
Joined: Mon Apr 20, 2020 12:43 pm
Dyson model: v6

Battery Charger has a memory???

Post by alpha »

Hi guys. I 've had two battery replaced thru warranty over 3 years. One died and the other wasn't holding charge properly. This time round Dyson will replace battery on there condition I buy a new charger. They've come top the conclusion that the charger has developed a memory and therefore not fully charging the battery. Can some one confirm this theory or is Dyson trying to an $ from me.
Cheers
BB Dyson
Posts: 142
Joined: Wed Jun 27, 2018 4:33 pm
Dyson model: v6 fluffy
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Re: Battery Charger has a memory???

Post by BB Dyson »

For what the charger does they are very complex. In the years we have been doing this we have never heard of the charger having a memory, this would be a bad design on Dysons part. We find that we do replace a lot of Genuine Dyson batteries throughout the year.

When we replace them, we do not replace them with Genuine but with a high quality pattern part (touch wood - we have no issues). We have had customers that have had 3-4 batteries within their warranty period. How long is the battery lasting?
alpha
Posts: 3
Joined: Mon Apr 20, 2020 12:43 pm
Dyson model: v6

Re: Battery Charger has a memory???

Post by alpha »

BB Dyson wrote:For what the charger does they are very complex. In the years we have been doing this we have never heard of the charger having a memory, this would be a bad design on Dysons part. We find that we do replace a lot of Genuine Dyson batteries throughout the year.

When we replace them, we do not replace them with Genuine but with a high quality pattern part (touch wood - we have no issues). We have had customers that have had 3-4 batteries within their warranty period. How long is the battery lasting?
Battery lasting 12-14 months. Dyson has replaced a 2nd battery(warranty) on the condition I purchase a charger from them, as they (customer service rep) believe it has to do with the charger developing a "memory"
BB Dyson
Posts: 142
Joined: Wed Jun 27, 2018 4:33 pm
Dyson model: v6 fluffy
Contact:

Re: Battery Charger has a memory???

Post by BB Dyson »

I meant how long is the battery lasting in use
alpha
Posts: 3
Joined: Mon Apr 20, 2020 12:43 pm
Dyson model: v6

Re: Battery Charger has a memory???

Post by alpha »

sorry for late reply BB. Battery was only lasting 2-3 mins on ''turbo'
BB Dyson
Posts: 142
Joined: Wed Jun 27, 2018 4:33 pm
Dyson model: v6 fluffy
Contact:

Re: Battery Charger has a memory???

Post by BB Dyson »

9 times out of 10 when we have a customer having issues of the battery only lasting a few mins on turbo mode, that indicates an issue with the battery and not the charge.

It is common for the battery to develop a fault where on low setting it will work and last, but on high setting it will drain the battery within 1-2 mins.
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