I have a DC35 Animal handheld which is great but when I'm using it on carpets I find that the backwards motion of my stroke causes the motor to stop the rotating brush in the head from spinning. The only way to get it to start again is to take my finger off the power trigger, lift it up, then pull the trigger again and allow it to 'spin up' before placing it back onto the floor again.
Dyson talked me through some checks on the phone (including removing/cleaning the rotating brush in the head - didn't do anything) and came to the conclusion that the motor in the head was probably worn out or not as strong as it used to be.
I'm reluctant to re-purchase a completely new head at £60 unless I know it's the only solution...so my query is, is it possible to replace the motor in the DC35 head or is it just worth me buying a completely new head? And, in addition to that, for someone who bought the DC35 Animal for its increased power (even though I don't own a pet!), is it even worth me having the motorised head or could I just replace it with a standard non-motorised head and get a similar amount of suction? The only thing I wouldn't want to lose in that situation would be the lovely articulating ball-joint on the motorised head, as I really appreciate the dexterity this allows when vacuuming.
Let me know your thoughts!