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 Post subject: My Dyson won't work on our new carpet
PostPosted: Fri Mar 08, 2019 6:57 pm 

Joined: Fri Mar 08, 2019 6:48 pm
Posts: 1
Dyson model: D15 Animal
I've had my Dyson for several years and just love it. Recently had new carpet installed and I can't push or pull it across the carpet. The new carpet is lower pile but has an 8 lb. pad instead of the normal 6 lb. We contacted Dyson and apparently that is a known problem. The carpet manufacturer sent a list of approved vacuums to vendors. We were never told this when shopping for new flooring. I contacted the flooring company and they are trying to find the list. I don't want to give up my Dyson but what can I do? Has anyone else had this problem? I'm really ticked off at the vendor because with the popularity of Dysons they should have made this known.


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